Warranty Information

Warranty Coverage

All Home Lift Co residential elevator installations come with our comprehensive 7-year warranty, covering:

• Drive system: Motor, gearbox, and drive components
• Control system: Controller, switches, and electronics
• Safety systems: Safety brakes, sensors, and emergency systems
• Structural components: Guide rails, cab frame, and doors
• Electrical components: Wiring, buttons, and displays

What's Included

Warranty Conditions

To maintain your warranty coverage, please ensure:

• The lift is used in accordance with the user manual and intended purpose
• Annual maintenance is performed by Home Lift Co or an authorised service provider
• No unauthorised modifications or repairs are made to the lift
• Any issues are reported promptly to our service team
• The lift is operated within its specified capacity limits

What's Not Covered

The warranty does not cover:

• Normal wear and tear (e.g., cab flooring, lighting)
• Damage caused by misuse, accidents, or neglect
• Damage from power surges or electrical faults in the property
• Cosmetic damage (scratches, dents) not affecting function
• Issues arising from unauthorised modifications
• Acts of nature (flood, fire, lightning)
• Consumable items (batteries, light bulbs)

Extended Warranty Options

Want extra peace of mind? We offer extended warranty packages:

Contact us for pricing on extended warranty options.

Making a Warranty Claim

If you need to make a warranty claim:

1. Contact our service team on 0403 531 383
2. Provide your installation details and describe the issue
3. Our team will troubleshoot over the phone if possible
4. If required, we'll schedule a service visit at a convenient time
5. Our technician will assess and repair the issue